GENERAL TERMS

1. Goodwill of Central and Northern Arizona (“we”, “us”, “our”, or “GCNA”) operates a Home Pickup program, which allows residents in select areas a new opportunity to donate to their local GCNA store.
2. Customers who participate in the Home Pickup program understand that they must volunteer various personal information to GCNA including, but not limited to, their: (1) name, (2) address, (3) phone number, and (4) email address. By providing such information voluntarily, Customer consents to GCNA and its affiliates contacting Customer by email, phone, and text, including automated dialing technology, for purposes related to the Home Pickup program. Any personal information provided by Customer may be stored by GCNA solely for the purposes of Home Pickup Program.
3. Customers who participate in the Home Pickup program also understand that they may be required to take and send digital photos of the items they intend to donate. Data and messaging rates may apply. Failure to provide requested photos may result in GCNA’s refusal to pickup requested items.
4. GCNA will charge Customers who participate in the Home Pickup program a $35.00 fee (“Fee”). The Fee must be paid by credit card via the link provided by GCNA at the time the pickup is scheduled. The Fee is nonrefundable unless the Customer cancels the pickup with more than twenty-four (24) hours’ notice.  Customers may cancel a previously-scheduled pickup by calling 602-513-8444 or emailing GoodwillHomePickup@goodwillaz.org.
5. All donated items must be located curbside or at street level, and clearly identified as donated items for GCNA. GCNA employees will not enter any premises, or climb any stairs during the pickup.
6. A person over the age of 18 must be present with the donated items at the time of pickup.
7. GCNA will not accept any donated items that are on its Excluded List. The Excluded List can be found by calling 602-513-8444 or emailing GoodwillHomePickup@goodwillaz.org. While GCNA makes every effort to communicate acceptable and unacceptable items prior to pickup, it retains sole discretion at the time of pickup to refuse any items.  Any rejected items will be left curbside and will remain the property and responsibility of Customer.  Customer will not be refunded any portion of the pickup fee for rejected items.
8. Customer is solely responsible for any loss or damage to donated items prior to pickup. Customer is also solely responsible for any loss or damage to any third party or property caused by Customer while waiting for pickup.
9. GCNA’s pickup trucks may record all pickup events. Each GCNA truck may have a camera mounted on the front and back of the truck, which will record continuously. The cameras may record the donated items, the surrounding premises, and individuals at the pickup site.  By participating in the Home Pickup program, Customer consents to appearing on the cameras. in line with GCNA’s retention policy
10. GCNA may take a photo of the donated items as they appear at the time of pickup. After the pickup is complete, GCNA may take another photo of the pickup site.
11. GCNA may use third party providers in the Home Pickup program, including for scheduling and payment processing. GCNA shall not be liable for any losses or damages that are caused by the act or omission of any third party.
12. Without giving effect to its conflict of law provisions, the law of the State of Arizona governs these terms and conditions, and all matters arising out of or relating to it. Customer agrees that the courts in the State of Arizona sitting in Maricopa County have exclusive jurisdiction over any dispute arising out of or related to these terms and conditions.
13. If a court or arbitrator holds that any term or condition is unenforceable, the unenforceability of those terms and conditions does not affect the enforceability of any other term or condition.
14. As a condition of participating in the Home Pickup program, Customer agrees to release and hold harmless GCNA and its respective affiliates, parents, subsidiaries, predecessors, successors, assigns, partnerships, divisions, joint ventures, and current and former directors, officers, board members, partners, employees, agents, representatives, attorneys, heirs, and administrators (the “Released Parties”) from and against any claim or cause of action arising out of participation in the program, including, but not limited to: (a) injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from Customer’s participation in the program; and (b) any claims based on publicity rights, defamation, or invasion of privacy. CUSTOMER further agreeS to release the Released Parties from any liability whatsoever, and to waive any and all causes of action, for any claims, costs, injuries, losses and damages of any kind arising out of or in connection with the PROGRAM (including, without limitation, attorneys’ fees, claims, costs, personal injuries, losses and damages related to personal injuries, death, damage to or destruction or property, rights of publicity or privacy, defamation or portrayal in a false light, whether intentional or unintentional), whether under a theory of contract, tort (including negligence), warranty or other theory.

CUSTOMER AND GCNA AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. NEITHER CUSTOMER NOR GCNA WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY.

IN NO EVENT SHALL THE RELEASED PARTIES’ AGGREGATE LIABILITY EXCEED $250.